The FRN was established in 1989 with the desire to continuously improve the services of furniture re-use charities in the UK.
What are our values for improving services?
We expect member organisations to strive to comply fully with all relevant legislation e.g. in employment and health and safety and to work towards best practice in all areas e.g. volunteering and anti-discriminatory practice. However the scope of member projects goes well above and beyond statutory requirements and focuses on a quality service for all involved in each project. In response to this the FRN will continue to develop and promote its National Standards, and encourage members to participate in this programme. Where electrical goods are handled, we expect members to comply with WEEE directives and Fit for Re-Use guidelines. In this we hope that individuals will receive more satisfaction from their experience of furniture and household effects reuse, whether that be as a donor of furniture, a volunteer, member of staff, referral agency or of course a household in receipt of furniture.
The FRN also expects members to interact cooperatively and supportively with one another, to share best practice and consider other members when expanding services into geographical areas already covered. With reference to accepted principles of Community development we expect all members to interact with their communities, to empower those communities and include and represent them.
Benefits to customers / clients:
- a courteous and professional service
- furniture at prices set at a level that pays particular attention to those on means tested benefits or low wage
- a service that places high importance on equal opportunities practices at all levels of the organisation
- provision of safe, legislatively compliant, decent furniture
Benefits to volunteers
- meaningful opportunities within a supportive and progressive working environment
- learning experience of job skills
- a worthwhile volunteering experience
Benefits to furniture donors
- a reliable and courteous service
- free collection of goods from private households
- an alternative to landfill that will benefit the local community and reduce the potential negative environmental impact of furniture that is -no longer required
- trustworthy commitment to reuse their furniture as portrayed
- to put charitable supply, alleviation of hardship, before financial gain